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Terms and Conditions
At Arcadia Books, we respect your privacy and are committed to protecting your personal data. This privacy notice tells you about how we look after your personal data when you visit our website or otherwise work or communicate with us and it tells you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how Arcadia Books collects and processes your personal data through your use of our website or otherwise when you communicate or interact with us in the course of business.
Arcadia Books Limited is the data controller of your personal data. We are responsible for its security and for ensuring that we use it only for the purposes outlined in this Privacy Notice.
If you need to get hold of us for any reason in connection with your personal data, please email us at firstname.lastname@example.org.
We are: Arcadia Books Limited of 139 Highlever Road, London W10 6PH.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns about data protection before you approach the ICO so please contact us in the first instance.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
· Contact Data includes name, email, phone number, twitter account, address
· Correspondence Data includes email correspondence, notes of telephone conversations
· Technical Data includes internet protocol (IP) address, the time of access, the request (i.e. page on site), referrer (i.e. backlink) and browser type and version
· Marketing Data includes your preferences in receiving marketing or newsletters from us about our business.
· Direct interactions. We collect the majority of this information when you choose to give this to us on our website, by email, by post, over the phone, in person at meetings or otherwise.
· Cookies. As you interact with our website, we may automatically collect Technical Data about your browsing actions and patterns. We collect this personal data by using cookies like Google Analytics, server logs and other similar technologies. If you don’t want us to use non-essential cookies, you can set your browser to refuse the Google Analytics cookie by following this link: https://tools.google.com/dlpage/gaoptout.
· where it is necessary for our legitimate interests (or those of a third party) in the operation of our business and we have made an objective assessment that your interests and fundamental rights do not override those interests (for example to manage our relationship with you and to improve our business).
· Where you have provided us with your specific consent to receive our newsletter. You can ask us to stop sending you these messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We do not sell your personal information to any other third party for marketing purposes.
· Our management company, Mediafund Limited.
· Our IT support and hosting companies, providing us with IT services.
· Google analytics.
· Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Transfer of your information outside the EEA
We do not generally transfer personal information outside the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: (see below for further information).
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
· Request access to your personal data (a "data subject access request").
· Request correction of the personal data that we hold about you.
· Request erasure of your personal data.
· Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
· Request restriction of processing of your personal data.
· Request the transfer of your personal data to you or to a third party.
More information on these rights and when they apply is available here:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.